Run by Fortify 24x7. Built for American shops that would rather see the price before the pitch.Account sign inWrite to the desk
Stars and Stripes TechA Fortify 24x7 brand
Refund policy

Month to month, paid up front, and no maze on the way out.

Here is what happens to money after you cancel, after a mistake, and after a charge that should never have gone out. Short, specific, and the same policy whether you bought one line or twenty four.

Counter copy, 24 August 2026

The gist, up front

Subscriptions run a month at a stretch, paid before that month opens. Quit on any day you like, and the funded month plays out to its final hour. Funded months are never chopped into days and partly returned, and no annual lock-in hides behind the prices painted on this board.

Paid before, not after

Each charge pays for the month in front of it. The register collects the first one and the same square on the calendar returns thereafter. Quitting stops the charge that has not happened yet. It cannot undo one that already went through, since the service for that stretch was delivered, or is being delivered while you read this.

Heads up: card statements show FORTIFY 24X7 - Stars and Stripes Tech is a Fortify 24x7 brand, and your subscription is billed by Fortify 24x7.

How to cancel

Two ways, both of them work. Use the billing section in your account portal, or write to support@starsandstripestech.com from an address on the account. There is no retention script waiting on the other end, and nobody will make you say it three times.

Where we do give money back

  • We billed you for something you never ordered. Refunded in full, and quickly.
  • We charged the wrong count and you were overbilled. The difference comes back.
  • A duplicate charge landed. That one comes straight back.
  • We failed to deliver a line you paid for, with no workable substitute available. That line is refunded for however long the failure ran.

Where we do not

  • You bought the line and used it, then changed your mind mid month. The month runs out.
  • You over-counted your own devices at scoping. Correct the count and the next charge is right.
  • An incident happened while you were covered. Every product on this site says plainly that no line is a guarantee, and none of them is insurance.
  • Your own environment blocked delivery and you did not give us the access to fix it after we asked.

Changing counts and dropping lines

Move a count up and the next charge reflects it. Move it down or take a line off and the change applies from the following period, since the current one is paid. Nothing shrinks retroactively and nothing grows without you asking for it.

When a payment fails

A card that declines gets another attempt and you get a note. Put it right and the story ends there. Ignore it and the subscription goes into suspension, and cover stops the moment it does. Waking one back up is not automatically free, since redeployment is genuine work.

Asking for one

Write to support@starsandstripestech.com with the charge date, the amount and what you believe went wrong. We answer inside five working days. Where a refund is approved it returns by way of the card which paid, that being the one route Stripe gives us and the only one we would ask for.

We would rather refund a genuine mistake fast than argue about it for a fortnight. It is a cheaper way to run a business and a better way to treat people.